S9 Game Privacy Policy – How We Protect Your Data

S9 Game ("we", "us", "our") operates the online sports betting and gaming platform accessible at s9game.onl. This Privacy Policy explains how we collect, use, store and protect the personal information of players who register, deposit, place bets or otherwise interact with the platform.

By creating an account on S9 Game or using any part of the platform, you agree to the practices described in this policy. If you do not agree with how we handle your data, please do not create an account or continue using the platform.

This policy applies to all Pakistan-based users of S9 Game. It covers personal data collected through the website, the S9 Game mobile app and any communications between you and our support team. It should be read alongside the Terms and Conditions, which govern your use of the platform as a whole.

We collect different types of information depending on how you use S9 Game. The main categories are as follows:

We only collect information that is necessary for the purpose stated. We do not ask for information we do not need, and we do not hold on to data longer than required.

The personal information we collect is used for the following purposes:

• Account management: To create and manage your S9 Game account, verify your identity and maintain accurate records.
• Processing transactions: To handle your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer and other supported payment methods.
• Platform operation: To allow you to place bets, play casino games, access slots and use all features of the S9 Game platform.
• Customer support: To respond to your queries, complaints and requests in a timely and helpful manner.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, bonus abuse and other prohibited conduct on the platform.
• Responsible gaming: To monitor betting patterns and identify players who may need support with managing their gaming habits, including prompting deposit limits or self-exclusion where appropriate.
• Promotions and bonuses: To administer bonuses, free spins, PSL seasonal offers and other promotions you have opted into, and to check eligibility for those offers.
• Legal compliance: To meet any applicable legal or regulatory obligations, including responding to lawful requests from authorities where required.
• Platform improvement: To analyse how players use S9 Game and identify areas where the platform can be made faster, easier to use or more relevant to Pakistan players.

S9 Game processes all player transactions in Pakistani Rupees (PKR). When you deposit or withdraw using JazzCash, Easypaisa, Raast, a bank transfer or a mobile wallet, we collect the transaction details required to process that payment — including the amount, date, payment reference and the mobile number or account associated with the payment method.

Full card or wallet credentials are never stored on S9 Game's servers. Payment processing is handled through secure payment gateways. We only retain the minimum transaction information required to maintain an accurate financial record of your account activity.

S9 Game may review your transaction history as part of routine fraud prevention checks or in response to a dispute. In cases where suspicious financial activity is detected — for example, unusual deposit patterns or multiple accounts using the same payment method — we may suspend transactions pending investigation.

All deposits must originate from payment accounts registered in your own name. Transactions from third-party accounts are not accepted and will be refunded where possible. This policy exists to protect both players and the integrity of the platform.

S9 Game uses cookies and similar tracking technologies to operate the platform effectively, understand how players use the site and improve the overall experience. A cookie is a small text file placed on your device when you visit the platform.

We use the following types of cookies:

• Essential cookies: These are required for the platform to function correctly. They manage your login session, keep your account secure and remember your in-session preferences. You cannot opt out of essential cookies without affecting your ability to use S9 Game.
• Analytics cookies: These help us understand which pages are most visited, where players spend time and where issues arise. The data collected is aggregated and does not identify individual users by name.
• Functional cookies: These remember your preferences — such as your chosen language or display settings — so you do not have to reset them on every visit.
• Security cookies: These help detect and prevent fraud, bot activity and other threats to platform integrity.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using S9 Game, though some personalisation features may not work as expected.

S9 Game does not sell, rent or trade your personal information to any third party for marketing purposes. Your data is only shared in the following limited circumstances:

• Payment processors: When you make a deposit or withdrawal, the relevant transaction details are shared with the payment gateway or mobile wallet provider — such as JazzCash or Easypaisa — to process the transaction. These providers operate under their own privacy policies and data security standards.
• Identity verification providers: If you are asked to verify your identity, documents may be processed by a third-party KYC service. These providers are bound by strict data handling agreements.
• Game providers: In-game data (such as bets placed and game results) may be shared with the software providers whose games you play on S9 Game, for the purpose of operating those games and resolving disputes.
• Legal and regulatory authorities: If we receive a lawful request from a relevant authority, we may be required to share specific account or transaction data. We will only do so where legally obligated and will share the minimum information necessary.
• Fraud prevention services: In cases of suspected fraud or money laundering, relevant data may be shared with fraud prevention organisations to protect the platform and other players.

S9 Game takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, disclosure, alteration or destruction.

Key security measures in place include:

• SSL (Secure Socket Layer) encryption on all data transmitted between your device and our servers.
• Passwords stored using strong one-way hashing — even S9 Game staff cannot view your password in plain text.
• Access to personal data restricted to staff who need it to carry out their role, with access logs maintained.
• Regular internal security reviews to identify and address potential vulnerabilities.
• Two-factor authentication options available to players who wish to add an extra layer of security to their account login.

While we take all reasonable precautions, no online platform can guarantee absolute security. You also play an important role in keeping your account secure by choosing a strong, unique password and not sharing your login credentials with anyone else. If you suspect that your account has been compromised, contact S9 Game support immediately.

S9 Game retains your personal data for as long as your account remains active and for a reasonable period afterwards, as required to meet legal, financial and operational obligations.

Specifically:

• Account and registration data is retained for the duration of your account and for a period following account closure, in line with standard record-keeping obligations.
• Financial transaction records, including PKR deposit and withdrawal history, are retained for a minimum period to support audit trails and dispute resolution.
• Betting and gaming activity logs are retained for a standard operational period and used for fairness verification and responsible gaming monitoring.
• Communication records (support tickets, emails) are retained for a reasonable period to allow for follow-up and quality review.
• Identity verification documents are retained only for as long as necessary for the purpose of verification and any related legal requirements.

Once data is no longer required for any of the above purposes, it is securely deleted or anonymised. You may request earlier deletion of your personal data by contacting our support team, subject to any overriding legal or regulatory requirements.

As an S9 Game player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected].

We will respond to data rights requests as quickly as possible. Some requests may require us to verify your identity before proceeding, to ensure we are acting on genuine instructions from the account holder.

S9 Game is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not create an account or use the platform in any way.

During registration, we collect your date of birth to verify that you meet the minimum age requirement. Where we have reason to believe that a user is under 18, we will suspend the account and delete any associated personal data as soon as reasonably practicable.

If you are a parent or guardian and believe that a minor has registered on S9 Game, please contact our support team immediately so that the account can be reviewed and closed.

S9 Game may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer or applicable legal requirements. When we make significant changes, we will notify registered players by email or through an in-platform message.

The updated policy will be published on this page with a revised "Last Updated" date. We encourage you to review this page periodically, particularly if you are a regular S9 Game player. Continuing to use the platform after a policy update has been published constitutes your acceptance of the revised terms.

If you disagree with any changes to this Privacy Policy, you should stop using S9 Game and contact support to arrange account closure. Any data collected prior to account closure will be handled in accordance with the version of this policy that was in effect at the time of collection.

If you have any questions about this Privacy Policy, would like to exercise any of your data rights, or have concerns about how your information is being handled, please get in touch with the S9 Game support team.

For questions about your account, deposits, withdrawals or betting rules, you may also find answers in our FAQ section. For information on managing your gaming and using responsible gaming tools, visit the Responsible Gaming page.

We aim to respond to all privacy-related queries within a reasonable timeframe. Identity verification may be required before we can action certain requests, to ensure the security of your account data.